Effective Date: October 26, 2022
Your privacy is important to us. Dine Brands Global, Inc. understand your concerns regarding how information about you is used and shared, and we appreciate your trust that we will use and share information about you carefully and sensibly.
This Privacy Policy describes what information Dine Brands Global, Inc. and its affiliates, including International House of Pancakes, LLC (“IHOP”) and Applebee’s International, Inc. (“Applebee’s”) (collectively “Dine,” “us,” “our,” and “we”) collect about you, how we collect it, how we use it, with whom we may share it, and what choices you have regarding it. This Privacy Policy applies to your use of our International Franchising website available at https://franchise.ihop.com (the “Site”) and your application to become a franchisee at IHOP or Applebee’s.
We encourage you to become familiar with this Privacy Policy. By accessing and using the Site, you agree that you have read and understand this Privacy Policy and that you accept and consent to the privacy practices (and any uses and disclosures of information about you) that are described in this Privacy Policy.
This Privacy Policy does not apply to any websites operated by third parties. We are not responsible for, and this Privacy Policy does not apply to, the privacy practices of other companies or other websites. We encourage you to seek out and read the privacy policy of each website that you visit.
Dine collects information relating to you and your use of the Site to provide services and features that are responsive to your needs. Dine collects personal information in the following ways:
We may collect the following information about you, including, but not limited to:
When you use our Site, we and our third-party service providers automatically collect information about how you access and use the Site and information about the device you use to access the Site. We typically collect this information through a variety of tools including cookies, web beacons, pixels, social media widgets, other tools to enable data recording and indexing, and similar technology (collectively, “tracking technologies”). We and our third-party partners may automatically collect such information as:
We process personal information in order to provide services to you and additional services you request, as well as to respond to communications from you. The precise purposes for which your personal information is processed will be determined by the request and by applicable laws, regulatory guidance, and professional standards.
We use information we collect from you and information that we collect automatically to manage and improve our Site and our business. We take steps to ensure that your rights are safeguarded. For example, we use information to:
We do not sell, trade, or transfer your personal information to third parties, except in the circumstances described below.
We offer certain choices about how we communicate with you and what personal information we obtain about you and share with others.
Dine may collect, use, share, transfer, and otherwise process de-identified and aggregated information that it receives or creates for any purposes in its sole discretion, in compliance with applicable laws. Dine is the sole and exclusive owner of such de-identified and aggregated information, including if Dine de-identifies personal information so that it is no longer considered personal information under applicable laws.
Dine uses Google Analytics to process personal information about your use of our Site. Google sets cookies on your browser or device, and then your web browser will automatically send information to Google. Google uses this information to provide us with reports that we use to better understand and measure how users interact with our Site.
To learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “How Google Uses Data When You Use Our Partners’ Sites or Apps.” You may download the Google Analytics Opt-Out Browser Add-On for each web browser you use, but this does not prevent the use of other analytics tools. To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on Websites.
We use third parties and/or service providers to provide interest-based advertising services. These services may serve advertisements on our behalf that are customized based on predictions about your interests generated from your visits to websites (including our Site) over time and across different websites. The data collected may be associated with your personal information. These advertisements may appear on our Site and on other websites and may be sent to you via email.
We use Google Ads to serve ads across various websites. Google uses Cookies to collect data about your visits to our Site to generate targeted advertisements to you on other websites that you visit. To opt out of this type of advertising by Google, customize your ad preferences, or limit Google’s collection or use of such data, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s Personalized Ad Opt-Out Instructions. Opting out will not affect your use of our Site.
To change your preferences with respect to certain online ads or obtain more information about ad networks and online behavioral advertising, visit National Advertising Initiative Consumer Opt-Out Page or the Digital Advertising Alliance Self-Regulatory Program. Changing your settings with individual browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads. Opting out of targeted advertising does not opt you out of all ads, just those targeted to you.
Google Maps. Our Site contain maps provided by third parties and/or service providers for your convenience. Dine and such other parties may collect data about how you interact with the maps. For example, Google may collect usage data on maps embedded on the Site. Even if you do not interact with the maps, Google may still collect certain information about your interactions with our Site if you are signed into your Google account when accessing our Site. Please see Google's Privacy Policy for more information.
The personal information that we collect and generate about you may be transferred, stored, or accessed in a destination outside of your country which may have less strict, or no, data protection laws, when compared to the laws in your country. Any transfers of personal information outside your local country will be conducted in compliance with the international data transfer restrictions that apply under applicable data protection laws.
We take legally required steps under applicable data protection law to ensure that adequate safeguards are in place (e.g., standard contractual clauses, data transfer agreements, etc.) to protect your personal information in accordance with this Privacy Policy. You may contact us for more information about the safeguards that we have put in place to protect your personal information and your privacy rights when we make cross-border transfers of your personal information.
Our legal basis for processing the personal information described in this Privacy Policy will depend on the personal information concerned and the context in which we process it. We process personal information from you where the processing is in our legitimate interests (including the purposes described, above, in How Do We Use Your Personal Information?) or if we otherwise have your consent.
Dine does not process personal information for the purpose of marketing without first obtaining your express, opt-in consent or having a legitimate interest for doing so. You have the right to object to the processing of personal information for marketing purposes at any time by contacting us at [email protected].
Dine does not make any automated decisions on your behalf or about you without first obtaining your express, opt-in consent. In the event we secure your consent to do so, you have the right to object to the processing of personal information via automated decision making at any time by contacting us at [email protected].
Depending on your jurisdiction, you may have the following rights:
For more information on how to exercise any of these rights, see the “Contacting Us” section below. Depending on where you are located, you may have a right to lodge a complaint with a supervisory authority or other regulatory agency if you believe that we have violated any of the rights concerning your personal information. We encourage you to first reach out to us, so we have an opportunity to address your concerns directly before you do so.
We will keep your personal information for the period necessary to fulfill the purposes described in this Privacy Policy unless a longer retention period is permitted or required by law.
Occasionally, at our discretion, we may include or offer third-party products or services on our apps. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. We urge you to read the privacy policies of other websites before submitting any information to those websites.
Dine has implemented reasonable physical, technical, and administrative security standards to protect personal information from loss, misuse, alteration, or destruction. We strive to protect your personal information against unauthorized access, use, or disclosure, using security technologies and procedures, such as encryption and limited access. Only authorized individuals access your personal information, and they receive training about the importance of protecting personal information.
We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on the Site or on or through any of its features, including your name, address, telephone number, e-mail address, or any username you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at [email protected].
For any questions, or to request further information regarding this Privacy Policy, please contact us at [email protected].
It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by e-mail to the primary e-mail address specified in your account and/or possibly through a notice on our Site’s home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you and for periodically visiting our Site and this Privacy Policy to check for any changes.